Molly Maid is a great success story a true "Beauty Within" inspiration.
Kristi Mailloux named president of the maid service franchise Molly Maid in 2006, it represented the culmination of a journey she had started 20 years earlier when she joined the company fresh out of college. Kristi started as a receptionist, but as a new employee in a still-growing business her responsibilities were not limited simply to the front desk.
"She did everything in the receptionist role — cleaned toilets, answered the phones, entered data, greeted guests and made coffee," Mailloux said. "There were only 40 franchises then. I was the seventh home office employee; now we have more than 60."
Mailloux believes the most important lesson for others is to master all the tasks presented to you so that you can continue to move up into other positions.
"No task should ever be beneath you," Mailloux said. "When I first began at Molly Maid, I was the receptionist and I had to clean the bathrooms!"
Molly Maid is a nationwide network of residential cleaning professionals. Molly Maid franchisees provide free in-home estimates to better understand customer cleaning needs and expectations. The Molly Maid service includes dusting and vacuuming throughout the house; cupboard fronts are spot-cleaned; floors are washed; and, the kitchen and bathrooms are cleaned. Molly Maid cleaning teams are bonded and insured, and all work is guarantee.
Kristi Mailloux can relate to anyone, not coming in with a big ego or arrogance but rather making people feel like they can talk to me no matter what level. Kristi organized the Ms. Molly Foundation.
The company has raised more than $750,000 for the cause. Franchisees clean local shelters for free year-round, and during October – Domestic Violence Awareness Month – they donate a portion of all cleaning fees as well as money raised from fundraising events. "Customers get excited about it too," says Mailloux. "In September we leave notes in homes, and when we come back in October, many leave money or goods for us to donate to local shelters." "True Beauty Within"